Hotel Taxes & Fees
SureStay, Inc.’s website, surestay.com , allows you to search for and book reservations at independently owned and operated SureStay branded hotels worldwide. Please be advised that SureStay, Inc. (“SureStay”) does not own, operate or manage any hotels, is not the provider of the hotel rooms, is not a party to any booking contract, and does not collect and/or remit any hotel occupancy or similar type taxes to any taxing authorities. Further, SureStay is not acting as an agent for any party to this transaction. Any questions regarding taxes and fees charged and collected should be directed to the respective hotel.
We offer two (2) types of bookings through our site and through our phone reservations system. The first type of booking allows you to make a room reservation based on rates published by the hotel. We forward the booking details to the hotel, and you pay the hotel directly at check-out. That payment will cover not only the room rate but also certain applicable taxes and fees. If you have any questions about what the taxes and fees may be, please check with the hotel for details before booking.
For the second type of booking, when you agree to pre-pay for the room, we transmit your booking details to the hotel, and the hotel charges for the reservation up front. For pre-paid bookings, the hotel may charge for applicable taxes and fees up front, or it may charge the applicable taxes and fees at checkout. If you have any questions about taxes and fees, or when they will be charged, please check with the hotel for details before booking.
The amount displayed in the Taxes and Fees line is an estimated total that we expect the hotel to bill for applicable taxes, governmental fees, and certain other hotel charges. That amount is based on information provided by the hotel. SureStay does not warrant the accuracy or completeness of the displayed amount. Please note that the hotel may also charge for other items not included in the quoted price or Taxes and Fees, such as resort fees, marketing fees, parking fees, and incidental charges (e.g. mini-bar). The amounts, if applicable, will be collected from you directly by the hotel. If you have any questions about these charges, please contact the hotel for details before booking.
A valid credit card is required to check-in. If you do not have a valid credit card or you do not wish to use a credit card, please contact the hotel to find out what the check-in policies are before booking.